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Terms of Use.

These Terms govern access to Aletheias, the relationship between the Platform and its Users, and the policies incorporated into the agreement.

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Access, accounts, and service scope

Payments, pricing, and platform features

Safety, conduct, and verification

Content, submissions, and third parties

Liability and governing terms

The following policies form part of the agreement.

Each policy below is incorporated into the Terms of Use by reference and applies together with the main Terms where relevant.

User Services PolicyPlatform conduct and service obligations6 clausesRefund and Credit PolicyCompleted services, account balances, credits, and chargebacks5 clausesFeedback PolicyReviews, ratings, moderation, and feedback abuse7 clausesPhoto PolicyProfile images, rights, prohibited content, and removal7 clausesAdult Content PolicyProhibited sexual content and permitted contextual discussion7 clauses
Incorporated policyUser Services PolicyPlatform conduct and service obligations6 clauses

This User Services Policy (“Policy”) forms part of the Aletheias Terms of Use and is incorporated therein by reference.

Capitalized terms not defined in this Policy have the meanings set forth in the Terms of Use and Privacy Policy.

This Policy applies to all users who create listings, offer, provide, or participate in paid or unpaid Services on the Aletheias Platform, including Advisors.

Failure to comply with this Policy may result in immediate suspension or termination of an Account, without notice, in Aletheias’ sole discretion.

1. General Obligations

All paid communications and Services must occur exclusively through the Aletheias Platform.

You may not circumvent the Platform, request or accept off-platform payments, or redirect users to third-party services or payment methods.

2. Off-Platform Contact and Circumvention

You may not:

  • share personal contact information;
  • request or offer communication outside the Platform;
  • encourage off-platform relationships or follow-ups.

Any attempt to circumvent the Platform may result in suspension or termination of the Account.

3. Recording and Retention

Seekers may not record, transcribe, screenshot, store, or retain any sessions or communications without the explicit consent of the Advisor.

Users are likewise prohibited from recording Advisors without consent.

Unauthorized recording constitutes a material breach of this Policy.

4. Conduct, Communications, and Respect

You must not:

  • harass, threaten, manipulate, or coerce users;
  • engage in abusive, discriminatory, or inappropriate behaviour;
  • use the Platform for solicitation, spam, or promotion.

Advisors are expected to maintain respectful and professional conduct at all times.

5. Feedback and Reviews

You may not:

  • leave feedback for yourself;
  • use secondary accounts or third parties to influence feedback;
  • offer incentives, compensation, or free services in exchange for reviews;
  • retaliate against users for negative or neutral feedback.

Any attempt to manipulate or retaliate against the feedback system is prohibited.

Users may submit a review following completion of a consultation session. Reviews may be submitted within fourteen (14) days from the end of the relevant session. After this period, the ability to submit a review may be disabled.

Reviews are based on a multi-criteria rating system. Users may assign a rating from one (1) to five (5) stars for each of the following criteria:

  • Empathy
  • Accuracy
  • Clarity
  • Integrity
  • Connection
  • Value

Reviews and ratings are intended to reflect the User’s personal experience of the session and are provided for informational purposes only.

6. Identity and Payment Information

You must:

  • provide true, accurate, and complete identity and payment information;
  • keep contact and payment details up to date;
  • not impersonate others or use false identities.
Incorporated policyRefund and Credit PolicyCompleted services, account balances, credits, and chargebacks5 clauses

This Refund and Credit Policy (“Policy”) forms part of the Aletheias Terms of Use and is incorporated therein by reference.

Capitalized terms not defined in this Policy have the meanings set forth in the Terms of Use and Privacy Policy.

This Policy applies to all users who create listings, offer, provide, or participate in paid or unpaid Services on the Aletheias Platform, including Advisors.

Aletheias distinguishes between unused account balances and completed Services.

1. No Refunds for Completed Services

All live sessions and Services delivered through the Platform are final once initiated or completed.

No cash refunds are issued for:

  • completed sessions;
  • dissatisfaction with advice or outcomes;
  • interpretations or personal decisions.

Any dissatisfaction may be addressed solely through credits, where applicable and at Aletheias’ discretion.

2. Account Closure

Aletheias does not hold pre-purchased balances, and no residual balance arises from a consultation that ends before the purchased time is used.

Upon account closure, whether requested by the user or initiated by Aletheias, “Crystals” are not refunded, nor is any discount credit derived from their conversion. Crystals and such discount credits have no cash value and cannot be redeemed for money.

3. Discretionary Refunds

Aletheias may, in its sole discretion, issue refunds or credits in cases involving:

  • technical errors;
  • duplicate or erroneous charges;
  • suspected fraud;
  • compliance with legal or regulatory requirements;
  • payment processor or banking rules.

4. Credits vs Cash Refunds

Credits issued by Aletheias:

  • have no cash value;
  • are non-transferable;
  • may only be used on the Platform;
  • are not refundable except where required by law.

5. Chargebacks and Abuse

Users who initiate chargebacks without first contacting Customer Support may have their accounts suspended or terminated.

Abuse of refund or credit policies may result in permanent account restrictions.

Incorporated policyFeedback PolicyReviews, ratings, moderation, and feedback abuse7 clauses

This Feedback Policy forms part of the Aletheias Terms of Use and is incorporated therein by reference.

Capitalized terms not defined herein have the meanings set forth in the Terms of Use and related policies.

This Policy applies to all Seekers leaving a review.

1. Purpose of the Feedback System

Aletheias provides a star rating and written feedback system to allow Seekers to share their opinions regarding interactions with Advisors.

Feedback is intended to reflect genuine user experiences and to assist other Seekers in making informed decisions.

Once submitted, feedback generally becomes a permanent part of an Advisor’s public record and may not be edited.

Users are encouraged to exercise care, fairness, and good judgement when leaving feedback.

Seekers may submit a review only following completion of a consultation session and within fourteen (14) days from the end of the relevant session. After this period, the ability to submit a review may be disabled.

Reviews are based on a multi-criteria rating system. Seekers may assign a rating from one (1) to five (5) stars for each of the following criteria:

  • Empathy
  • Accuracy
  • Clarity
  • Integrity
  • Connection
  • Value

Ratings and written feedback are intended to reflect the Seeker’s personal experience of the consultation session and are provided for informational purposes only.

2. Responsibility for Feedback Content

Seekers are solely responsible for the content of the feedback they submit.

Feedback represents the opinions of the Seeker who posted it and does not reflect the views of Aletheias.

To the maximum extent permitted by law, Aletheias is not legally responsible for feedback posted by Seekers, including feedback that may be inaccurate, offensive, or defamatory.

Seekers acknowledge that they may be held legally responsible if a court or competent authority determines that feedback they posted is defamatory or unlawful.

Aletheias does not routinely investigate feedback for accuracy and does not guarantee the truthfulness of feedback.

3. Prohibited Feedback Conduct

The following actions are strictly prohibited:

  • leaving feedback for oneself, directly or indirectly, including through secondary accounts or third parties;
  • offering, soliciting, or providing anything of value in exchange for feedback;
  • retaliating against Seekers for feedback received;
  • threatening, harassing, or coercing Seekers regarding feedback;
  • attempting to manipulate ratings or reviews.

Any such conduct may result in removal of feedback, suspension, or termination of the responsible account.

4. Grounds for Feedback Removal

Aletheias reserves the right, in its sole discretion, to remove feedback in whole or in part if it meets one or more of the following criteria:

  • feedback comments exclusively about Aletheias or the Platform rather than the Advisor or the Services provided;
  • feedback containing profane, vulgar, sexually explicit, or obscene language;
  • feedback containing personal identifying information, including real names, addresses, phone numbers, or email addresses;
  • feedback relating to actions or services outside the scope of the Advisor’s listed Services;
  • feedback submitted by a Seeker who provided false or unverifiable registration information;
  • feedback determined to be harassing, abusive, or threatening in nature;
  • feedback referring to or quoting other Seekers’ feedback or containing external links;
  • feedback describing a transaction where no Services were provided due to a verified technical issue, provided the affected Advisor agrees to a refund;
  • feedback clearly intended for another Advisor and reported as such by the submitting Seeker;
  • feedback deemed irrelevant or not reflective of a genuine user-to-user interaction.

Aletheias is not required to remove feedback solely because it is negative, critical, or unfavourable.

5. Feedback Revisions

Feedback may be considered for revision only in limited circumstances.

Aletheias may review requests to revise a star rating if both Users involved mutually agree in writing that the rating no longer reflects the transaction.

Written confirmation from both parties is required. Aletheias is under no obligation to approve revision requests.

6. Abuse of the Feedback System

Aletheias reserves the right to take action against Users who abuse the feedback system, including but not limited to:

  • issuing warnings;
  • removing feedback;
  • restricting feedback privileges;
  • suspending or terminating accounts.

Such actions may be taken without prior notice where permitted by law.

7. Final Authority

All decisions regarding feedback moderation, removal, or revision are made at the sole discretion of Aletheias.

Incorporated policyPhoto PolicyProfile images, rights, prohibited content, and removal7 clauses

This Photo Policy forms part of the Aletheias Terms of Use and is incorporated therein by reference.

Capitalized terms not defined herein have the meanings set forth in the Terms of Use and related policies.

This Policy applies to both Seekers and Advisors.

1. Advisor Listing Photos

To maintain clarity, trust, and consistency across the Platform, Advisors are required to upload a clear photo of themselves to their listings.

If an Advisor chooses not to upload a personal photo, or if the uploaded photo does not comply with this Policy, Aletheias may replace the listing image with a default image, at its sole discretion.

2. Prohibited Photo Content

Users may not upload, post, transmit, or display any photo that:

  • contains nudity, sexual acts, or pornographic material;
  • is unlawful, harmful, threatening, harassing, abusive, defamatory, obscene, hateful, or discriminatory;
  • is racially or ethnically offensive;
  • invades another person’s privacy or publicity rights;
  • contains unauthorized advertising, marketing, or promotional material;
  • infringes any patent, trademark, trade secret, copyright, or other proprietary or intellectual property rights;
  • the User does not have the legal right to upload, transmit, or display under applicable law or contractual obligations.

All uploaded content must comply with applicable laws and these Policies.

3. Responsibility for Content

All photos are the sole responsibility of the User from whom the content originated.

Aletheias does not control or actively monitor photos and does not guarantee the accuracy, integrity, or quality of such content.

4. Removal of Content

Aletheias reserves the right, at its sole discretion and without prior notice, to remove, replace, or restrict access to any photo or video that:

  • violates this Policy;
  • violates the Terms of Use or other applicable policies;
  • poses legal, safety, or reputational risks.

Such removal may occur regardless of whether the content was posted publicly or shared privately.

5. Consent and Use of Images

Seekers and Advisors may upload profile photos, avatars, and, where applicable, banner images associated with their profiles or listings on the Platform.

By uploading any photo, Users grant Aletheias the right to display and use such content for purposes related to operation of the Platform, including profiles, listings, and related features, as described in the Privacy Policy.

Users represent and warrant that they own the rights to the photos they upload or that they have obtained all necessary licences, permissions, and consents to upload and use such images, including where images are royalty-free or licensed from third parties.

Users further confirm that they have obtained all necessary rights and consents for any identifiable individual appearing in uploaded content.

6. No Endorsement

The presence of a photo on the Platform does not imply verification, endorsement, or approval of the User or their Services by Aletheias.

7. Entire Policy

This Photo Policy constitutes the entire agreement with respect to its subject matter and supersedes any prior policies or understandings relating to photos or videos on the Platform.

Incorporated policyAdult Content PolicyProhibited sexual content and permitted contextual discussion7 clauses

This Adult Content Policy forms part of the Aletheias Terms of Use and is incorporated therein by reference.

Capitalized terms not defined herein have the meanings set forth in the Terms of Use and related policies.

This Policy applies to both Seekers and Advisors.

1. Introduction

Aletheias is committed to providing a safe, respectful, and inclusive environment for all Users.

This Adult Content Policy establishes rules governing the creation, transmission, and exchange of adult or sexually explicit content on the Platform.

While Aletheias recognizes that Users may engage in mature discussions related to relationships, intimacy, or sexual wellness, Adult Content is generally prohibited on the Platform.

Each User is responsible for determining their own comfort level within the bounds set by this Policy and applicable laws.

The Platform currently supports text-based and voice-based communications only. Users are not able to upload or exchange images, photos, or videos within private messages or live chat sessions.

2. Definition of Adult Content

For the purposes of this Policy, Adult Content includes any content, communication, or material that is explicit, sexually suggestive, or pornographic and is intended to sexually arouse or promote sexual gratification.

This includes, without limitation:

  • explicit sexual descriptions or roleplay;
  • sexually explicit images, videos, or audio;
  • sexually explicit written, spoken, or AI-generated content;
  • phone or chat interactions intended to create sexual arousal.

3. Prohibited Adult Content

a. Explicit Sexual Content

Any depiction or description of explicit sexual acts, sexual situations, nudity, or pornography intended to arouse or gratify sexually.

b. Sexual Solicitation

Any content involving or promoting sexual services, escorting, prostitution, or solicitation of sexual acts.

c. Obscene or Offensive Sexual Material

Overtly obscene, graphic, or offensive sexual content intended to shock, provoke, offend, or sexually arouse.

d. Content Involving Minors

Any sexual content involving minors is strictly prohibited. For the purposes of this Policy, a minor is any person under the age of eighteen (18). This prohibition applies regardless of context, intent, or jurisdiction.

4. User Conduct and Responsibilities

a. General Conduct

Users must not post, transmit, communicate, or otherwise exchange Adult Content on the Platform. This includes content shared during live sessions, private messages, listings, profiles, AI tools, or any other feature of the Platform, whether in text or voice form.

b. Prohibited Use

Users must not use Aletheias for illicit, sexually explicit, or sexually exploitative activities.

c. Respectful Communication

Users are responsible for ensuring that all interactions remain respectful, appropriate, and compliant with this Policy and applicable laws.

5. Reporting and Enforcement

Users are encouraged to report suspected violations of this Policy through Aletheias’ reporting tools or support channels.

Aletheias will review reports and may take appropriate action, including but not limited to:

  • removal of content;
  • suspension or termination of accounts;
  • restriction of Platform access;
  • referral to appropriate authorities where required by law.

Aletheias reserves the right to act without prior notice where permitted by law.

6. Permitted Contextual Discussions

Certain discussions related to sexual topics may be permitted solely in an educational, informational, or advisory context, such as discussions related to relationships, intimacy, or sexual wellness.

Such discussions must:

  • be respectful and non-graphic;
  • avoid explicit sexual descriptions;
  • not be intended to arouse or gratify sexually.

Aletheias reserves the right, in its sole discretion, to determine whether content crosses the boundary from permitted discussion into prohibited Adult Content.

Users are responsible for complying with all applicable local laws and regulations in their jurisdiction.

7. Modifications to This Policy

Aletheias may update or modify this Adult Content Policy from time to time.

Continued use of the Platform after such changes constitutes acceptance of the revised Policy.